![]() ![]() ![]() Items sent by Special Delivery Guaranteed are not classed lost until 5 working days (Mon-Fri except if Saturday guarantee purchased) after the due date. (vii) Items sent by 1st Class, 2nd Class and Royal Mail Signed For™ are not classed as lost until 10 working days (Mon-Sat) after the due date. (vi) For items posted in the Christmas period (first Monday in December to the first working day following the New Year public holiday) a further working day (2 working days for redirected mail) will be added to the due day for delivery before compensation for delay is payable. (v) Royal Mail reserves the right to inspect the item and packing and/or to request additional documentation or information to protect against unwarranted or duplicate claims. (iv) Evidence of value includes but is not limited to original receipts, invoices, Paypal records, manufacturing costs, auctioneers valuation and repair costs in the case of damage claims. Where a certificate of posting is provided as part of product acceptance (Royal Mail Signed For™) this must be supplied with the claim. (iii) Evidence of posting includes: the item with envelope of packing including the postage paid, the original certificate of posting and a Smartstamp® or on-line certificate of posting validated at a Post Office®. If only Basic Evidence’ can be provided then only postage refund or stamps can be considered. (ii) Claims for loss of and damage to items with an intrinsic value should be made on Royal Mail’s claim form and supported by additional evidence (evidence of posting and evidence of value). (i) All claims must be accompanied by ‘Basic Evidence’ as a minimum, claimants must also retain all of the packaging and contents of damaged items or items subject to part loss. This has been reduced from 10 working days. Items sent using Special Delivery Guaranteed will be treated as lost if they are not delivered 5 or more working days after the due delivery date. This has been reduced from 15 working days. ROYAL MAIL COMPENSATION FOR LOSS FOR UK SERVICES:įrom 10 August 2015, items sent using 1st Class and 2nd Class services (including Royal Mail Signed For) will be treated as lost if they are not delivered 10 or more working days after the due delivery date. In the event of an item not received, a claim will be made through Royal Mail's relevant policy. Please see our 'Returns Policy' for more information on returns.Īll orders are sent via Royal Mail and despatched within 3 working days of order being placed. ![]()
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